How ‘Automation’ Made America Work Harder
Computers Were Supposed to Reduce Office Labor. They Accomplished the Opposite
The world confronts “an epochal transition.” Or so the consulting firm McKinsey and Company crowed in 2018, in an article accompanying a glossy 141-page report on the automation revolution. Over the past decade, business leaders, tech giants, and the journalists who cover them have been predicting this new era in history with increasing urgency. Just like the megamachines of the Industrial Revolution of the 19th and early 20th centuries—which shifted employment away from agriculture and toward manufacturing—they say that robots and artificial intelligence will make many, if not most, modern …
